Refund & Return Policy

Effective Date: July 6, 2026

We want you to be glad you shopped at Zlofy. If something isn't right, this policy explains exactly what we'll do about it — including free replacements for anything that arrives damaged or defective, and straightforward 30-day returns for everything else. This policy is issued by Zlofy LLC, 30 N Gould St, STE R, Sheridan, WY 82801, USA, and applies to purchases made on zlofy.com.

1. The Short Version

• 30-day return window from the date of delivery, for most items.
• Damaged, defective, or wrong item? We replace it or refund you in full — including shipping. You don't pay to fix our mistakes.
• Changed your mind? Return it within 30 days in unused, resalable condition; you cover return shipping.
• Refunds go back to your original payment method within 5–10 business days after we approve your return.
• Start every return by emailing contact@zlofy.com — returns without an authorization number can't be processed.

2. Return Eligibility

You may return most items within 30 days of the delivery date shown in your carrier tracking. To be eligible, items must be unused, in their original condition, with all original packaging, tags, accessories, manuals, and any included free gifts. Items showing wear, use, installation, washing, pet hair, odors, or missing components may be refused or subject to a partial refund of up to 50% reflecting diminished value, at our reasonable discretion after inspection.

Non-returnable items. For hygiene and safety reasons, the following cannot be returned unless they arrive damaged or defective: personal-care items and items that contact the skin or mouth once opened; earbuds and similar in-ear products once unsealed; underwear, swimwear, and similar intimate apparel; opened consumables; and items marked "final sale" on the product page. Gift cards are non-refundable. Any non-returnable status is always disclosed on the product page before you buy.

3. How to Start a Return

1. Email contact@zlofy.com within 30 days of delivery with your order number and the reason for return. For damage or defect claims, attach photos or a short video (see Section 5).
2. We'll reply within 1 business day with your Return Merchandise Authorization (RMA) number and the correct return address for your item. Return addresses vary by product — please do not ship anything back without an RMA, including to our Wyoming registered address, as unauthorized returns cannot be matched to your order and cannot be refunded.
3. Pack the item securely in its original packaging, write the RMA number on the outside of the parcel, and ship it within 14 days of receiving your RMA.
4. Use a tracked shipping service and keep your receipt. You are responsible for the item until it reaches us, so tracking protects your refund. For change-of-mind returns, return shipping costs are paid by you and are not refundable.

4. Refunds

Once your return is received and inspected (within 3 business days of arrival), we'll email you the outcome. Approved refunds are issued to your original payment method within 5–10 business days; your bank or card issuer may take additional time to post the credit. We do not issue refunds to a different card, account, or person than the one used at purchase — this protects you against fraud.

Original outbound shipping charges are refundable only when the return is due to our error (damaged, defective, or incorrect item). If your order shipped free and you return only part of it for change of mind, we may deduct our actual outbound shipping cost for the returned portion where permitted by law — this will be itemized for you before processing.

Exchanges. The fastest way to exchange is to request a refund on the original item and place a new order. For defective or wrong items, we'll ship the replacement at no cost, without waiting for the return in most cases.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered, we make it right at no cost to you — a full replacement or a full refund, your choice, including all shipping charges.

To process these claims quickly, please email contact@zlofy.com within 48 hours of delivery for visible transit damage (this deadline is what carriers require for damage claims on their end — reporting later doesn't automatically void your claim, but it can limit what we can recover, so please report as soon as you can). Include your order number, photos of the item, the packaging, and the shipping label. For defects discovered in use, contact us within the 30-day window. In many cases we won't require you to ship the damaged item back at all; if we do, we provide a prepaid label.

6. Late, Lost, or Missing Deliveries

Delivery issues are covered in detail in our Shipping Policy. In short: if tracking shows no movement for 7 business days, contact us and we'll open a carrier investigation; if your order is confirmed lost in transit (or can't be located within 10 business days), we reship it or refund you in full — you will never bear the cost of a package lost before delivery. If tracking shows "delivered" but you can't find the package, contact us within 7 days and we'll open a carrier trace and work with you on a resolution.

7. Order Cancellations

You may cancel for a full refund any time before your order ships by emailing contact@zlofy.com with "CANCEL" and your order number. We process orders quickly, so cancellation requests received after handoff to fulfillment can't be guaranteed — if your order has already shipped, simply return it under Section 3 once it arrives.

8. Chargebacks — Please Talk to Us First

We resolve nearly every issue — non-delivery, damage, defects, refunds — within one business day of hearing about it, which is faster than any card dispute. As set out in our Terms of Service, please contact us before initiating a chargeback and give us at least 5 business days to resolve the issue. Chargebacks filed for orders that carrier records show as delivered, or for items kept and never returned, will be contested with full documentation.

9. Fair Use of This Policy

This policy exists to protect honest customers, and we enforce it in good faith — including judgment calls in your favor when the situation is genuinely ambiguous. We reserve the right to refuse returns or refunds, and to decline future orders, in cases of demonstrated abuse, including: repeated returns of used items, false damage or non-receipt claims, returning a different or counterfeit item in place of the product shipped, empty-box claims contradicted by verified package weights, or a pattern of purchases followed by disputes. Where fraud is evident, we may report it to payment networks and law enforcement.

10. Your Legal Rights

Nothing in this policy limits any warranty or remedy you are entitled to under federal law or the laws of your state, including non-waivable rights regarding defective goods. Where a manufacturer's warranty applies beyond our 30-day window, we'll point you to the claims process and assist where we reasonably can.

Questions?

Email contact@zlofy.com — a real person replies within one business day, Monday–Friday.

Zlofy LLC · 30 N Gould St, STE R, Sheridan, WY 82801, USA · zlofy.com