Refund policy
Our promise We want you to feel good about every order from Zlofy. If something isn't right, we're here to make it right.
30-Day Returns You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original condition, and in its original packaging.
How to start a return Email contact@zlofy.com with your order number and the reason for your return. Our team will reply within 1–2 business days with the return address and next steps. Please do not send items back before contacting us.
Refunds Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few additional days to appear.
Return shipping
- If the item is faulty, damaged, or incorrect, we cover the return shipping and send a replacement or full refund.
- For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
Damaged or wrong items If your order arrives damaged or incorrect, email contact@zlofy.com within 48 hours of delivery with a photo. We'll arrange a free replacement or full refund right away.
Non-returnable items For hygiene and safety reasons, we cannot accept returns on items that have been used against the skin (e.g. eye massagers, worn braces) unless they arrived faulty.
Order changes & cancellations Need to change or cancel? Contact us within 12 hours of ordering and we'll do our best. After that, the order may already be in fulfillment.
Questions? Email contact@zlofy.com — we reply within 1–2 business days.