Terms of Service

Effective Date: July 6, 2026

Welcome to Zlofy. These Terms of Service ("Terms") are a binding agreement between you and Zlofy LLC, a Wyoming limited liability company with its registered address at 30 N Gould St, STE R, Sheridan, WY 82801, USA ("Zlofy," "we," "us," or "our"), governing your use of zlofy.com (the "Site") and your purchase of products through the Site.

Please read these Terms carefully. Section 14 contains a binding arbitration provision and class action waiver that affect how disputes are resolved. By using the Site or placing an order, you accept these Terms. If you do not agree, do not use the Site.

1. Eligibility and Accounts

You must be at least 18 years old (or the age of majority in your state) and capable of entering a binding contract to purchase from the Site. If you create an account, you are responsible for keeping your credentials confidential and for all activity under your account. You agree to provide accurate, current, and complete information, including a valid shipping address and reachable contact details, and to update them as needed. We may suspend or close accounts that contain false information or that we reasonably believe are being used for fraud or abuse.

2. Products, Descriptions, and Availability

We work to describe every product accurately, including photographs, dimensions, materials, and specifications. However, minor variations may occur — for example, slight color differences due to screen settings or lighting in photography, or small manufacturer updates to packaging or design. Such minor variations do not constitute a defect.

All products are subject to availability. Our catalog is fulfilled through a curated network of suppliers and fulfillment partners, and availability can change without notice. If an item you ordered becomes unavailable, we will notify you promptly and offer a substitution (with your consent), a backorder timeline, or a full refund of the affected item.

3. Pricing, Payment, and Order Acceptance

All prices are in U.S. dollars and exclude applicable taxes and shipping charges, which are shown at checkout before you pay. We may change prices at any time; changes do not affect orders already accepted.

Pricing and typographical errors. Despite our care, pricing or description errors occasionally occur. If a product's correct price is higher than the price displayed when you ordered, we will contact you for instructions or cancel the order and refund you in full. We are not obligated to honor a price that a reasonable person would recognize as an error (for example, a $199 item listed at $1.99).

Order acceptance. Your order is an offer to purchase. We may accept or decline any order in our sole discretion, including for suspected fraud, resale activity, address problems, or errors in product or pricing information. Your card may be authorized at checkout, but the contract is formed when we send a shipping confirmation. If we cancel an order, we will refund any amount charged.

Payment. We accept the payment methods displayed at checkout, processed by third-party payment processors. You represent that you are authorized to use the payment method provided. We may use fraud-screening services and may request identity or address verification before shipping high-value orders.

4. Shipping and Delivery

Shipping methods, processing times, and estimated delivery windows are described in our Shipping Policy, which is part of these Terms. Delivery dates are estimates, not guarantees, and may be affected by carrier delays, weather, customs processing, and other events outside our control. Title and risk of loss pass to you upon our delivery of the products to the carrier; however, we will assist you in resolving lost or damaged shipments as described in our Shipping Policy and Refund & Return Policy — you will not be left to deal with the carrier alone.

5. Returns and Refunds

Returns, exchanges, refunds, and claims for damaged or defective items are governed by our Refund & Return Policy, which is incorporated into these Terms. Nothing in these Terms limits any non-waivable rights you have under your state's consumer-protection laws.

6. Chargebacks and Payment Disputes

We take every legitimate billing problem seriously and can resolve most issues — including non-delivery, damage, and defects — faster than a card dispute. Before initiating a chargeback, you agree to contact us at contact@zlofy.com and give us a reasonable opportunity (at least 5 business days) to resolve the issue.

You agree not to initiate a chargeback that is fraudulent or factually unsupported — for example, claiming non-receipt of an order that carrier records show was delivered to your provided address, disputing a charge for an item you kept and did not return, or disputing a purchase you authorized. We respond to all chargebacks with complete documentation, including order records, IP and device data, delivery confirmation, and correspondence. Where a chargeback is resolved in our favor or determined to be abusive, we reserve the right to recover associated costs and fees to the extent permitted by law, to cancel pending orders, and to decline future orders from you. This section does not waive your legal right to dispute charges with your card issuer; it establishes your agreement to attempt good-faith resolution with us first.

7. Acceptable Use

You agree not to: use the Site for any unlawful purpose; submit false, misleading, or fraudulent information, orders, claims, or reviews; interfere with the Site's operation or security, including through scraping, bots, malware, or attempts to access non-public systems; infringe the intellectual property or privacy rights of Zlofy or any third party; purchase products for unauthorized resale at volume without our written consent; harass or abuse our support staff; or abuse our return, refund, promotional, or referral programs (including creating multiple accounts to exploit discounts). We may investigate violations, cancel orders, revoke discounts, suspend or terminate accounts, and report unlawful conduct to authorities.

8. Intellectual Property

The Site and all content on it — including the Zlofy name and logo, text, graphics, images, product curation, and site design — are owned by Zlofy LLC or its licensors and are protected by U.S. and international intellectual-property laws. You may not copy, reproduce, republish, or create derivative works from Site content without our prior written permission, except for personal, non-commercial use in connection with shopping on the Site. Product names and brands shown on the Site may be trademarks of their respective manufacturers.

If you submit a review, photo, or other content to the Site, you grant Zlofy a non-exclusive, royalty-free, perpetual, worldwide license to use, display, and reproduce that content in connection with the Site and our marketing, and you represent that your content is truthful, is your own, and does not violate any third-party rights. We may remove user content at our discretion.

9. Product Warranties

Some products sold on the Site carry a manufacturer's warranty; where one exists, its terms are provided by the manufacturer and claims are handled per the manufacturer's process, with our reasonable assistance. Except as expressly stated in our Refund & Return Policy or a manufacturer's written warranty, products are provided without additional warranties from Zlofy, and, to the maximum extent permitted by applicable law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Some states do not allow limitations on implied warranties, so parts of this section may not apply to you; in those states, implied warranties are limited to the shortest period allowed by law.

10. Disclaimer of Site Warranties

The Site and its content are provided "as is" and "as available." We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components, or that content (including product descriptions, inventory indicators, and delivery estimates) is complete or current at every moment. Our separate Disclaimer page, incorporated into these Terms, contains additional product-use and information disclaimers.

11. Limitation of Liability

To the maximum extent permitted by applicable law: (a) Zlofy LLC, its members, officers, employees, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages — including lost profits, lost data, or substitute purchases — arising from or relating to the Site, these Terms, or any product, even if advised of the possibility; and (b) our total aggregate liability for any claim arising out of or relating to an order will not exceed the total amount you paid to Zlofy for that order, and for claims not tied to an order, one hundred U.S. dollars ($100).

These limitations do not apply to liability that cannot be limited by law, including liability for death or personal injury caused by our negligence, gross negligence or willful misconduct, or non-waivable statutory consumer rights. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless Zlofy LLC and its members, officers, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of: (a) your violation of these Terms; (b) your misuse of the Site or any product (including use contrary to instructions, warnings, or intended purpose); (c) content you submit; or (d) your violation of any law or third-party right. We reserve the right to assume the exclusive defense of any matter subject to indemnification, in which case you agree to cooperate with us.

13. Force Majeure

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, epidemics, labor disputes, carrier or supplier failures, customs actions, government orders, utility or internet outages, and acts of war or terrorism. During such events, our obligations are suspended to the extent affected, and we will keep you reasonably informed about affected orders.

14. Dispute Resolution — Binding Arbitration and Class Action Waiver

Please read this section carefully — it affects your legal rights.

Informal resolution first. Before filing any claim, you and Zlofy each agree to try to resolve the dispute informally by sending written notice to the other (for Zlofy: contact@zlofy.com or the registered address above) describing the dispute and the requested resolution, and negotiating in good faith for 30 days.

Binding arbitration. If the dispute is not resolved informally, you and Zlofy agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any purchase will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs this provision. The arbitration will be conducted by a single arbitrator, in English, by video, by phone, based on written submissions, or in the county where you reside, at your choice for consumer claims. AAA fees will be allocated per the Consumer Arbitration Rules; if your claim is for less than $10,000 and is not frivolous, we will not seek to recover our arbitration fees from you. The arbitrator may award the same individual relief a court could award.

Small claims and exceptions. Either party may instead bring an individual claim in small claims court in a court of competent jurisdiction, and either party may seek injunctive relief in court for infringement or misuse of intellectual property or for unauthorized access to the Site.

Class action waiver. You and Zlofy each waive the right to a jury trial and the right to participate in a class action, class arbitration, consolidated action, or representative proceeding. Claims may be brought only in an individual capacity. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall proceed in court.

30-day opt-out. You may opt out of this arbitration agreement by emailing contact@zlofy.com within 30 days of your first acceptance of these Terms, with the subject "Arbitration Opt-Out," your name, and your order email. Opting out does not affect any other part of these Terms.

15. Governing Law and Venue

These Terms and any dispute arising from them are governed by the laws of the State of Wyoming and applicable U.S. federal law, without regard to conflict-of-law principles — except that the consumer-protection laws of your state of residence continue to apply to you where they cannot be waived. Subject to Section 14, any court proceeding shall be brought in the state or federal courts of Wyoming or, where required by consumer law, the courts of your home state.

16. Changes, Severability, and General Terms

We may update these Terms from time to time; the Effective Date above reflects the latest version, and material changes will be posted on the Site. Changes apply prospectively and do not affect orders already placed. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force. Our failure to enforce any provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy, Shipping Policy, Refund & Return Policy, and Disclaimer, constitute the entire agreement between you and Zlofy regarding the Site.

17. Contact

Zlofy LLC 30 N Gould St, STE R, Sheridan, WY 82801, USA Email: contact@zlofy.com · Website: zlofy.com