Shipping Policy

Effective Date: July 6, 2026

This Shipping Policy explains how orders from zlofy.com are processed, shipped, and delivered, and exactly what we do when something goes wrong in transit. It is issued by Zlofy LLC, 30 N Gould St, STE R, Sheridan, WY 82801, USA, and forms part of our Terms of Service.

1. Where We Ship

We currently ship to all 50 U.S. states and the District of Columbia. Shipments to Alaska, Hawaii, U.S. territories (including Puerto Rico), and APO/FPO/DPO addresses may take longer and may carry an additional charge shown at checkout. We do not currently ship internationally or to freight forwarders; orders addressed to known forwarding services may be canceled and refunded.

We cannot deliver to P.O. Boxes for some larger items — where a street address is required, this is noted at checkout.

2. Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays). Processing includes payment verification, fraud screening, and preparing your items for shipment. Orders placed on weekends or holidays begin processing the next business day. During peak periods (major sale events and mid-November through December), processing may take up to 5 business days — when that's the case, we say so on the Site before you order.

You'll receive an order confirmation email immediately after purchase and a shipping confirmation email with tracking as soon as your order is on its way.

3. Delivery Estimates

We fulfill orders through a vetted network of suppliers and fulfillment partners, which means delivery times vary by product. The estimated delivery window for each item is shown on its product page and at checkout — that estimate is the one that applies to your order. As a general guide:

All delivery timeframes are estimates, not guarantees. Carrier volume, weather, customs processing for imported items, and address issues can extend them. We deliberately do not promise fixed delivery dates, because we would rather set an honest expectation than a marketing one.

Split shipments. If your order contains items from different fulfillment locations, they may arrive in separate packages on different days, at no extra shipping cost to you. Your tracking information will show each shipment separately.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before payment, based on the items in your cart and your delivery address. When we run free-shipping promotions, the qualifying conditions (such as minimum order value) are stated clearly on the Site — there are no hidden thresholds or surprise fees at the door for domestic orders.

5. Tracking Your Order

Every order ships with tracking. You'll receive the tracking number by email once your order is dispatched. Please allow 2–4 business days after dispatch for tracking to show its first scan — carriers sometimes scan packages only at regional hubs. If your tracking hasn't updated at all within 5 business days of your shipping confirmation, contact us and we'll investigate with the carrier.

6. Delayed Shipments — What We Do

If we learn your order will not ship within the timeframe stated at purchase, we will notify you by email with a revised estimate and offer you the choice to wait or cancel for a full and prompt refund, consistent with the FTC's Mail, Internet, or Telephone Order Merchandise Rule. If a shipment is significantly delayed in transit (no tracking movement for 7 business days), contact us at contact@zlofy.com — we'll open a carrier investigation and, if the package can't be located promptly, reship your order or refund you in full, your choice.

7. Lost Packages

A package is considered lost when the carrier confirms loss or when tracking shows no movement for 10 business days despite a trace. You will never bear the cost of a package lost before delivery — we reship or refund in full. Please report suspected losses within 30 days of your shipping confirmation so we can file carrier claims within their deadlines.

Marked "delivered" but not received? This is usually a premature carrier scan or a delivery to a nearby point (porch, mailroom, neighbor). Please check those locations and wait 48 hours — a large share of these packages appear within two days. If it still hasn't arrived, contact us within 7 days of the delivery scan. We'll open a trace with the carrier, and we'll work with you in good faith on a replacement or refund. For repeated "delivered but not received" claims on the same account or address, we may require a police report or signature-required delivery on future orders — a standard fraud-prevention measure that protects honest customers.

8. Damaged in Transit

If your package arrives visibly damaged, photograph the packaging and contents before discarding anything and email contact@zlofy.com within 48 hours of delivery. We'll replace the item or refund you in full, including shipping — see our Refund & Return Policy, Section 5. You do not need to negotiate with the carrier; we handle the carrier claim.

9. Incorrect or Undeliverable Addresses

Please double-check your shipping address at checkout — it's printed exactly as you enter it. If you spot a mistake, email us immediately with "ADDRESS CHANGE" and your order number; we can usually correct an address before dispatch but cannot reroute a package once it has shipped. If a package is returned to sender because the address you provided was incorrect or undeliverable, or because delivery was refused, we'll contact you to arrange reshipment (reshipping costs apply) or refund the merchandise cost less our actual shipping costs. If a package is lost because of an address error we made, we reship at our expense.

10. Events Beyond Our Control

Severe weather, natural disasters, carrier disruptions, customs holds, and public emergencies can delay delivery despite everyone's best efforts. In these situations our lost/delayed package commitments above still apply — we just may need slightly longer to get carrier confirmation before reshipping or refunding.

Questions?

Email contact@zlofy.com with your order number — we reply within one business day, Monday–Friday.

Zlofy LLC · 30 N Gould St, STE R, Sheridan, WY 82801, USA · zlofy.com