Shipping policy

🚚 Shipping Policy

Website: https://zlofy.com

At Zlofy.com, we are committed to delivering your orders in a reliable, secure, and timely manner. We partner with trusted logistics providers to ensure a smooth shipping experience for customers in the United States and internationally.

1. Order Processing & Handling
  • All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays)
  • Orders are processed only after successful payment confirmation
  • Once processed, orders are dispatched from our fulfillment centers

You will receive an order confirmation email immediately after placing your order.

2. Estimated Delivery Timeframes

We strive to deliver your order as quickly as possible:

  • United States: 5–10 business days

Important Notes:

  • Delivery timeframes are estimates, not guarantees
  • Unexpected delays may occur due to weather, customs, or carrier issues
  • Peak seasons and high demand may extend delivery times
3. Shipping Fees & Transparency
  • Shipping costs are clearly displayed at checkout before payment
  • We may offer free shipping promotions from time to time
  • No hidden charges are applied by Zlofy.com
4. Shipment Confirmation & Tracking
  • Once your order has shipped, you will receive a shipping confirmation email
  • A tracking number will be provided to monitor your shipment
  • Tracking updates depend on the carrier and may take 24–72 hours to activate

If you need assistance, contact:
📧 contact@zlofy.com

5. Address Accuracy & Delivery Responsibility

Customers are responsible for providing complete and accurate shipping details.

  • Orders shipped to incorrect addresses provided by the customer cannot be guaranteed for recovery
  • If an order is returned due to incorrect details, additional shipping charges may apply
6. Lost, Delayed, or Stolen Packages

We understand how important your order is and take delivery issues seriously.

  • If your package is significantly delayed, please contact us for assistance
  • If a package is confirmed lost in transit, we will offer a replacement or refund after investigation
  • If tracking shows “Delivered” but you did not receive the package, please contact us within 48 hours

Note: Once a package is marked as delivered by the carrier, responsibility may transfer to the customer; however, we will still assist in resolving the issue to the best of our ability.

7. Customs, Duties & International Shipping

For international orders:

  • Import duties, taxes, or customs fees may apply based on your country
  • These charges are not controlled by Zlofy.com and must be paid by the customer
  • Customs delays are outside our control
8. Split Shipments

To ensure faster delivery, items in your order may be shipped separately from different warehouses.

  • You may receive multiple tracking numbers
  • No additional shipping charges will be applied for split shipments
9. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the issue
  • We will arrange a replacement or refund in accordance with our policies
10. Force Majeure

Zlofy.com is not liable for shipping delays or failures caused by events beyond our control, including but not limited to:

  • Natural disasters
  • Government restrictions
  • Carrier disruptions
  • Customs delays
11. Customer Support Commitment

Your satisfaction is important to us. Our support team is available to assist with any shipping-related concerns.

📧 contact@zlofy.com
🌐 https://zlofy.com

🔒 Our Shipping Promise

At Zlofy.com, we are dedicated to:

  • Transparent and honest delivery timelines
  • Secure and trackable shipments
  • Responsive customer support
  • Fair resolution of delivery issues

We aim to provide a trusted and reliable shopping experience for every customer.